These terms of use (these “Terms” or this “Agreement”) specifically govern your access to and use of the AIR Shop Services (as defined below) and constitutes a legally binding agreement between Crowd Education Limited ("Mocaverse", "we" or "us") and you, any entity you represent, or any individual accessing or using the AIR Shop Services ("you" or "your"). Each of us and you is a "Party" and collectively the "Parties".

The AIR Shop Services are a subset of AIR Services, as defined in those Terms of Use – AIR Services (“AIR Services Terms”) which govern their access and use. These Terms constitute “Additional Terms” explicitly incorporated by reference in and subject to the AIR Services Terms, and within the meaning provided in Section 5.3 thereof. These Terms supplement and are made in addition to the AIR Services Terms which are hereby expressly incorporated herein. In the event of any conflict between these Terms and the AIR Services Terms, these Terms shall govern with respect to the AIR Shop Services.   

1. Agreement to these Terms

1.1. Please read these Terms carefully before accessing and using any of the AIR Shop Services. By accessing and using any of the AIR Shop Services in any manner, including but not limited to engaging in activities related to making Purchases or other transactions on AIR Shop, such as clicking the “I AGREE”, “BID NOW”, “BUY NOW”, and/or similar buttons, you expressly:

1. accept and agree to these Terms and any amendment to these Terms that may be made by us from time to time;

2. accept and agree to the AIR Services Terms and any amendment to the AIR Services Terms that may be made by us from time to time;

3. consent to the collection, use, disclosure and other handling of information as set forth in our Privacy Policy; and

4. accept and agree to any other Policy, including but not limited to any AML/KYC Policy, made available from time to time in connection with the AIR Shop Services, and any amendment thereto that may be made from time to time.

1.2. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE ANY OF THE AIR SHOP SERVICES.

1.3. When you access and use any of the AIR Shop Services, you may also be using the services of one or more third parties. Your use of any third-party services will be subject to the privacy policies, terms of use and similar policies and terms, and fees (if any) of the relevant third party service providers.

1.4. Amendment to these Terms. We reserve the right to amend or modify these Terms or any Policy at our sole discretion at any time by publishing such amended or modified Terms or Policy. Any and all modifications or changes will become effective upon publication and you agree and acknowledge that we will not explicitly notify you about any possible amendments and modifications and it is your responsibility to check these Terms and any Policy periodically for changes. Your continued use of the AIR Shop Services following the publication of any changes to these Terms and any Policy will mean that you accept and agree to such changes.

2. Interpretation

2.1. The following terms shall have, for the purposes of this Agreement, the following meaning:

"AA" shall have the meaning as set out in Section 7.5 of the AIR Services Terms;

"Account Credentials" shall have the meaning as set out in Section 5.4 of the AIR Services Terms;

“Additional Terms” shall have the meaning as set out in Section 5.3 of the AIR Services Terms;

"Affiliates" means, in respect of Mocaverse, any entity which controls, is controlled by or is under common control with Mocaverse, and the term "control" means the power to direct the management or policies of an entity, whether through the ownership of more than fifty per cent (50%) of voting power, the power to appoint a majority of the members of the board of directors, contractual arrangements or otherwise;

"AIR Account" means an account created in connection with a third party decentralised application and maintained on a blockchain, and which is used in connection with, among others, certain identity and reputation features of the AIR Services, including the issuance, holding and verification of Verifiable Credentials;

“AIR Services” means the services made available by us to you in relation to the AIR Account and all related services made available by us from time to time, including the AIR Shop Services, issuance and verification of Verifiable Credentials and the Moca Wallet UI.

“AIR Services Terms” shall have the meaning as set out in the second paragraph of these Terms.

“AIR Shop” or the “Site” shall have the meaning as set out in Section 3.1 of these Terms.

“AIR Shop Services” shall have the meaning as set out in Section 3.1 of these Terms.

“Points” means AIR Spree Points or “AIR SP” that eligible users can earn and use exclusively in connection with transactions on the Site, as further disclosed on the Site and described in these Terms. 

“AML” shall have the meaning as set out in Section 2.1 of the AIR Services Terms.

“AML/KYC Policy” shall have the meaning as set out in Section 1.1(c) of the AIR Services Terms.

"API" shall have the meaning as set out in Section 5.4(a) of the AIR Services Terms;

"Approved Issuer" means an issuer of a Verified Credential that has been approved by us;

"Approved Third Party" means a third party which has been approved by us to conduct certain verification activities in respect of a Verified Credential;

"Claims" shall have the meaning as set out in Section 13.1 of the AIR Services Terms;

"Content" shall have the meaning as set out in Section 10.1 of the AIR Services Terms;

"Credentials" means your identity, qualifications, attributes, statuses and/or other information relating to you;

"Expired VC" shall have the meaning as set out in Section 6.2.6 of the AIR Services Terms;

"HKIAC" shall have the meaning as set out in Section 14.5 of the AIR Services Terms;

"Indemnified Parties" shall have the meaning as set out in Section 13.1 of the AIR Services Terms;

"Intellectual Property Rights" mean any copyrights, designs, patents, rights to inventions, rights in confidential information, know-how, trade secrets, trademarks, trade names, database rights, chip topography rights, mask works, utility models, domain names, source codes, rights in designs, rights in computer software, rights in the websites or mobile applications and all similar rights of whatever nature and in whatever form and, in such case (a) whether registered or not, (b) including any applications to protect or register such rights, (c) including all renewals and extensions of such rights or applications, (d) whether vested, contingent or future and wherever existing;

"KYC" means know-your-customer standards, which are designed to protect including, but not limited to, financial institutions against fraud, corruption, money laundering and terrorist financing, as institutions have the obligations to verify customer's identity;

"KYC/AML Regulations" shall have the meaning as set out in Section 8.1 of the AIR Services Terms;

"Master Account" means the account that (i) is created for you the first time that you create an AIR Account and (ii) will be linked to all AIR Accounts that you subsequently create;

“Merchant” means, with respect to a Product, its seller of record which is authorized by Mocaverse to make available for sale via the Site.

"Moca Wallet UI" has the meaning as set out in Section 6.1 of the AIR Services Terms;

“Mocaverse”, “we”, or “us” shall have the meaning as set out in the first paragraph of these Terms.

"MPC" shall have the meaning as set out in Section 7.5 of the AIR Services Terms;

"Party" or "Parties" shall have the meaning as set out in the first paragraph of these Terms;

"Policy" shall have the meaning as set out in Section 1.1(c) of the AIR Services Terms;

“Product” means any product or service offered for sale by a Merchant through the Site.

“Purchase” means valid purchase of a Product from a Merchant through the Site in accordance with these Terms.

“Purchased Product” means a Product which has been subject to Purchase in accordance with these Terms.

“Terms” or this “Agreement” shall have the meaning as set out in the first paragraph of these Terms.

"Third Party Account" shall have the meaning as set out in Section 5.1 of the AIR Services Terms;

"Third Party Services" shall have the meaning as set out in Section 6.7 of the AIR Services Terms;

“user” means an individual accessing and/or using the Site. 

"Verifiable Credentials" means any digital, cryptographically-secured attestations following the W3C standard that evidences your Credentials in an encrypted manner which is tamper-proof and independently verifiable by an authorised person;

"Wallet" shall have the meaning as set out in Section 6.1 of the AIR Services Terms;

"Wallet Credentials" shall have the meaning as set out in Section 6.2 of the AIR Services Terms; and

“you” or “your” shall have the meaning as set out in the first paragraph of these Terms. 

2.2. Any capitalized terms or expressions not defined in this Section 2 shall have the meanings otherwise ascribed to them in these Terms or the AIR Services Terms. In the event of any conflict between meanings ascribed to such terms or expressions by these Terms and the AIR Services Terms, these Terms shall control.

2.3. Wherever a singular expression is used in these Terms, that expression is considered as including the plural or the body corporate where required by the context.

3. AIR Shop Services

3.1. AIR Shop. “AIR Shop” is a verifiable loyalty platform within the Mocaverse ecosystem with features as further described in this Section, constituting the website https://www.air.shop along with any of its current or future website sub-pages or mobile applications. AIR Shop enables those with a valid AIR Account to earn Rewards by completing Purchases from Merchants in travel, entertainment, premium retail, and high-demand consumer facing industries.

3.2. Eligibility. Access to and use of the AIR Shop Services is exclusively for those with a valid AIR Account who are at least 18 years old and have the capacity to enter into legally binding agreements under applicable law. See Section 5 of the AIR Services Terms for terms and conditions regarding creation of an AIR Account. By accessing or using any of the AIR Shop Services, you further represent and warrant to us that:

1. you are at least 18 years old or have attained such age of majority and contractual capacity in your jurisdiction of residence;

2. you have read carefully in full these Terms, the AIR Service Terms, and our Policies (to the extent applicable) to which you consent;

3. if you are entering into this Agreement on behalf of any entity, you have the legal authority to do so and bind such entity to these Terms; and

4. you, your entity or financial institution, or any party that owns or controls you, your entity or financial institutions, are (i) not subject to any embargo, sanctions or otherwise included on any list of designated prohibited or restricted parties, including but not limited to the lists maintained by the United Nations Security Council, the United States Government (i.e., the Specially Designated Nationals List, Foreign Sanctions Evaders List of the United States Department of Treasury, Entity List, Denied Persons List and Unverified List of the United States Department of Commerce), the United Kingdom Government (i.e., HM Treasury's financial sanctions regime), the European Union or any of its Member States, or other applicable government authority; and (ii) not located in any country subject to any comprehensive sanctions program implemented by the United States Government.

You undertake to us that you will do all things reasonably necessary to ensure continuing compliance with this Section 3.2, such that each of the representations and warranties made shall continue to be true.

If at any time Mocaverse becomes aware that you misrepresented, or breached any warranty or undertaking, given in this Agreement, Mocaverse may in its sole discretion deny you access to all or part of the AIR Shop Services.

3.3. Acceptance of Electronic Communication. You hereby consent to receive electronic communications, including but not limited to Purchase confirmations, from us, our Affiliates, Merchants, and any third-party service providers of the foregoing in connection with the AIR Shop Services, whether addressed to the email address associated with your AIR Account or other email address that you provide at time of Purchase confirmation. You acknowledge and agree that any communication via email or postings on the Site satisfies any legal requirements that such communications be made in writing.   

3.4. Purchases. Products may be Purchased by buying or bidding with Points, as disclosed on the applicable listing for the Product on the Site. We reserve the right to establish eligibility criteria for the redemption of Points through the Site to Purchase Products. Purchased Products may be fulfilled or distributed by us, Merchants and/or third-party service providers of ours/theirs, as disclosed on the applicable listing for the Product on the Site. We, our Affiliates, and our/their subsidiaries, affiliates and agents are not responsible for any Products for which we or any of our Affiliates are not the Merchant, as disclosed on the applicable listing for the Product on the Site. We reserve the right to correct any typographical errors, including but not limited to with respect to any price or minimum bid, and to make changes, corrections or improvements to any description on the Site at any time without notice.

3.5. Relationship between you and the Merchant. Every time you Purchase a Product through the Site, you enter into an agreement with us and the respective Merchant to Purchase such Product in exchange for the stated amount of Points. You agree and acknowledge that separate terms and conditions of the relevant Product, as indicated by the Merchant, will apply to any redemption of Points via the Site. You agree to comply with and be subject to any such terms and conditions, including but not limited to, rules and restrictions on availability and eligibility, shipment and delivery terms, notification of defects, return and refund policies, money back guarantees and claim for damages. We strongly recommend that you check the terms and conditions of each Product and Merchant prior to bidding or Purchasing. It is your responsibility to adhere to those terms and conditions and be aware of any special circumstances that apply prior to bidding on or Purchasing a Product. If you are deemed ineligible or are unavailable for any Product that you have Purchased from the Site, your Points will not be refunded. 

3.6. Use of the AIR Shop Services. You may only use the Site to make non-commercial, legitimate Purchases or benefit from other valid redemption types permitted by these Terms, and shall not use the Site for any other purposes, including making any speculative, false or fraudulent Purchases. All Products offered for sale on the Site are subject to availability at the time of Purchase. Points which are redeemed in violation of these Terms or any other applicable terms and conditions will not be refunded.

3.7. Restrictions on Use. Due to local laws and regulations, we reserve the right to exclude users from certain jurisdictions from making some or all transactions using the Site. By making transactions via the Site, you confirm that you are not breaching any laws in your country of residence regarding the legality of such use. We, the Merchants, and our/their affiliates will not be held responsible (i) for the exclusion of users from participation and (ii) if you use the Site unlawfully. If in any doubt, you should check with the relevant authorities in your country of residence.

4. Customer Service

5. Redemption of Points

5.1. Instant Redemption or Buy Now. Through this redemption type, you have the possibility to instantly Purchase Products through the Site in exchange for Points. For each transaction, the use of at least one Point is mandatory. Offer and pricing are subject to change or cancellation without notice. Other restrictions may apply. We reserve the right to reverse a Purchase without notice and to credit the Points used for such Purchase back to your Wallet. Products offered for instant redemption are limited in quantity, and orders are subject to availability. You will be notified if the Product you have ordered is not available. You may be offered the opportunity to waitlist for instant redemption Products. Users on the waitlist will be ranked in order based upon the time of such user’s waitlist request. Such times will be determined solely by us. Should availability arise, waitlist users will be contacted in order via email requiring the user to confirm interest in Purchasing the applicable Product and to complete such Purchase within a limited amount of time. If such Purchase is not completed within the required time, the user will forfeit the opportunity to Purchase such Product, and it will be offered to the next user on the waitlist. Waitlisted users are not guaranteed the ability to Purchase any Product.

5.2. Auctions or Bid Now. Through this redemption type, you have the possibility to redeem Points by bidding on Products which are listed for auction. Decisions as to what constitutes a qualifying bid or a winning bid, as well as exceptions, will be made at the sole discretion of us, Merchants, or our/their service providers. Although these rules refer to the term "Auction", it is important to note that neither we, Merchant, or any service provider, is an "Auctioneer" in the traditional sense. Instead, the Site allows you to bid for and Purchase Products from Merchants through the Site using Points bids in an auction-style format commonly referred to as "Auction". For specific bidding rules, and Purchase information, see further below.

5.3. Availability after Redemption. Availability of Products made available for Purchase through the Site are subject to change, and if any Product becomes unavailable for any reason after Purchase, we reserve the right, at our discretion, to substitute a substantially similar item or refund Points paid by the purchaser. If the performance of any service or obligation of us, any Merchant, or service provider thereof, including with respect to any live experience, is prevented, delayed, restricted or interfered with by events or causes beyond our/their control, we and the applicable Merchant and/or service provider shall be excused from the performance to the extent of the prevention, delay, restriction, or interference. You agree that if any of these prevent you from participating in a live experience, we and the applicable Merchant and/or service provider are not obligated to provide or recreate such live experience. We or the Merchant reserves the right, at its discretion, to substitute a substantially similar item or service or to refund Points paid by the purchaser, which may be subject to an administrative fee if the cancellation is made by the purchaser.

5.4 Sale of Products. Products sold through the Site may not be re-sold or bartered, and such sale or barter is expressly prohibited. Any Products transferred in violation of this rule may be confiscated or canceled. Notwithstanding the foregoing, Products may be shared by the user as described on the listing (for example, a listing for a Product for two people may be shared by the user with a guest), Products may be purchased by users and gifted to family members, and Products may be transferred or donated with our prior consent and, in some cases, the Merchant (e.g., transfer to a family member at no cost or donation to a charity), in all cases subject to the recipient’s eligibility to receive/use the Product, and subject to our or Merchant’s confirmation that the transfer or donation is not fraudulent.

5.5. Travel Documents. If a Product includes travel (“Travel Product”), the purchaser is responsible for obtaining all necessary travel documentation, including but not limited to driver’s license, passport and visas, as applicable.

6. Payment

6.1. Payment with Points. You may Purchase a Product for such number of Points as indicated on the applicable listing for such Product on the Site, provided you have sufficient Points available in your Wallet at the time of Purchase. Points that you may have accrued but that are not yet credited to your AIR Account at the time you place the Purchase order are not available for use on the Site. Points will be debited from your AIR Account at the completion of the auction if you are the winner. In the case of an Instant Redemption offer, Points will be debited immediately upon Purchase. In the event you have insufficient Points in your Wallet at the time an auction closes, we reserve the right to award the Product to the next highest bidder.

6.2. Service Return/Refund Policy. All Products that include service components (“Service Products”) are non-refundable unless otherwise noted. If you are scheduled to attend an event or receive a service and do not attend, you will forfeit your Points and will not have them refunded. If you Purchase a Service Product that includes a service or event ticket for a particular date and you are unable to attend, you may send someone in your place, subject to these Terms and provided that they meet all eligibility requirements. For events or services which may be rescheduled, you may be given a period of time to reschedule at our or Merchant’s discretion. If you do not reschedule within such time period, your Points will be forfeited.

6.3. Conversion into Cash. The conversion of Points into a cash amount and the payment of such cash amount to you or any similar transactions are not possible. All refunds, if available, will be made in the form of Points credited back to your Wallet.

6.4. Reclaim of Points. In the event that Points have not been properly debited from your Wallet at the time of redemption, Points can be debited by us at any time.

7. Auctions

7.1. Minimum Bid. For each specific auction Product you wish to bid for, you must place the required minimum bid in Points.

7.2. For auctions where you can place a maximum bid, the system will place bidding iteration on your behalf until your maximum bid is reached. If you have placed a maximum bid (higher than the required minimum bid), the system will automatically increase the bid on your behalf, using only as much of your maximum bid as is required to keep you in the winning lot. The maximum bid is the highest price in Points you are willing to pay for the Product. If at the conclusion of the auction not all of your maximum bid was necessary to win the auction, the difference in Points between your winning bid and your maximum bid will be credited to your Wallet.

7.3. Bidding Details. Multiple quantities of the same Product may be available in the same auction listing. For instance, there may be several packages of the same travel experience that are auctioned off simultaneously. We and the Merchant reserve the right to limit the maximum number of Products that you may purchase.

7.4. Bid Reserve. Some listings may have a reserve price that must be met before it is eligible for sale that may not be made public. If the reserve price is not met by the end of the auction and you are the highest bidder, you will be notified that the reserve price was not met, the Product will not be sold to you, and your Points will be refunded to your Wallet if necessary.

7.5. Bidding Completion. A bid is considered "completed" once you see the respective confirmation page. In case the registration for a specific bid is interrupted and the respective confirmation page is not displayed, you must resubmit your bid after checking to confirm your bid did not go through. In case a bid is registered after the bidding period has elapsed, such bid is not eligible. Variations in your computer and network processing speeds may (i) result in you not being able to view the latest bids and/ or (ii) cause your bids made within 30 seconds of the auction closing not to register with our system prior to the bid closing time and as such will not be considered a bid. Once a bid is completed, you cannot retract or withdraw the bid nor can the bid be decreased. Any bids placed in the last minute before an auction ends will extend the auction by an additional one minute.

7.6. Winning Bid. Should your bid be determined the winning bid, this will constitute a legally binding contract between you, us and the Merchant, and you will receive an email notification from us or Merchant with confirmation of Purchase. Your Points will be debited automatically from your Wallet and you will need to provide your shipping details (if necessary) for processing on the Site. The winner explicitly agrees that the number of Points invested in the respective auction can be displayed on the Site for a certain period following the auction. If you are notified in error that your bid is a winning bid, no contract will have been formed with respect to the auction, we will credit back to your Wallet any Points debited in connection with the auction, and we will subsequently determine the winning bid in our discretion.

7.7. Ties. In the event of a tie between two or more bids by different users at the close of an auction, the earliest bid will be determined to be the winner (based on the timestamp of the respective bids). During the auction, the user who placed the losing bid will be notified that their Points amount has been out-bid and has an opportunity to increase the maximum.

7.8. Ineligible Winner. Should it be determined that the winner was not eligible to participate, had insufficient Points in their Wallet at the time the auction closed or was expelled from participating in the auction for any reason in our sole discretion, the next highest bidder will be deemed to be the winner. In the event that the winner is not eligible to participate in the auction, the second highest bidder will be declared the winner and the Points that bidder bid will be automatically deducted from their Wallet and so forth until an eligible winner is found.

7.9. Legal Compliance. By participating in an auction via the Site, you confirm that you are not breaching any laws in your country of residence regarding the legality of participating. We and the Merchant will not be held responsible if you enter into an auction unlawfully. If in any doubt you should check with the relevant authorities in your country of residence.

8. Privacy Matters

8.1. Share of Information. The data collected through the Site is governed by the AIR Privacy Policy which shall be deemed to be incorporated into these Terms. In order for us to process Purchase transactions or other redemptions via the Site, you may have to transmit certain personal information, including your name, home and email address, and telephone number. By providing such information, you consent to us, our affiliates, agents, and service providers sharing certain of that information with Merchants and other third party providers as necessary to process and complete the required transaction. We, our affiliates, agents and service providers shall not be liable for any incorrect personal information received or obtained from you.

8.2 Publicity License Grant. By attending a public event or using a public service in connection with a Purchased Product, you grant to us and the applicable Merchant the irrevocable and unrestricted right and permission to photograph and videotape you and to use your name, photograph, image, voice, likeness, and any comments in connection with such attendance, in whole or in part, and to use, edit, present, transmit, and display the same, without restriction as to changes or transformations, in connection with its business, in all forms and media now known or hereafter developed, without payment of additional royalties. The foregoing does not apply to non-public services.

9. Limitation of Liability

9.1. Party. When Purchasing Products through the Site, you enter into an agreement with us and any applicable Merchants. You expressly acknowledge and agree that Merchants are independent contractors and not employees or agents of us or our affiliates. Neither we, nor our affiliates or service providers are liable for the acts, errors, omissions, representations, warranties or negligence of Merchants. Furthermore, as far as permissible by applicable law, we and our affiliates hereby disclaim any liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, or attorney’s fees arising in connection with any Product offered for Purchase via the Site by any Merchant, including, without limitation, liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligence or otherwise, of such Merchant, and you hereby expressly exonerate us and our affiliates from any liability with respect to the same. To the extent permitted by law, we, our affiliates and service providers exclude all liability to you and to any other person participating in or using any Product in respect of any negligence, willful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of Merchant.

9.2. No Warranty. We, our affiliates, service providers and Merchants do not warrant or represent that the content on the Site or any website linked to the Site is complete or up-to-date. We, our affiliates, service providers and Merchants are under no obligation to update any content on the Site. We may change the content on or make improvements or changes to the Site at any time without notice. The Site may include inaccuracies or typographical errors, and we, our affiliates, service providers and Merchants specifically disclaim any liability for such inaccuracies and errors.

9.3. Limitation of Liability. You agree that we, our affiliates, service providers and Merchants, and any of their respective officers, directors, employers, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits, cost of procuring substitute service, lost opportunity and attorney’s fees) arising out of or in connection with the use of the Site, or with the delay or inability to use the Site even if we are made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, the transmission of any virus which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems, unauthorized access, theft, operator errors, strike or other labor problems or any force majeure, including pandemics and natural disasters. We cannot and do not guarantee continuous, uninterrupted or secure access to the Site.

9.4. Legal Remedies. We reserve the right to seek all remedies available at law and in equity for any misuse of the Site and/or violations of these rules, including the right to block access from a particular internet address and to exclude you from accessing the Site.

10. Waiver of Liability

You agree that your participation and the participation of others invited by you in any service or event in connection with a Purchased Product is entirely at your own will. You and any participant invited by you further agree to assume all risks and waive any and all claim against us and Merchants for any direct, punitive, special, consequential, incidental or indirect damages or attorney’s fees suffered by you in connection with your participation in any service or event, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligence or otherwise, and you hereby expressly exonerate us, our affiliates and Merchants from any liability with respect to the same. To the extent permitted by law, we, our affiliates and Merchants exclude all liability to you or other person of whatsoever nature in respect of any negligence, willful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide any services.

11. Copy Rights and Trade Marks

The trademarks, logos and service marks ("Marks") displayed on the Site are the property of Mocaverse, its affiliates, or Merchants as the case may be. You are prohibited from using any Marks for any purpose including, but not limited to, the use as meta-tags on other pages or sites on the World Wide Web without our written permission, or such other party which may own the Marks. All information and content including any software programs available on or through the site ("Content") is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating works or using any Content available on or through the Site for commercial or public purposes.

12. Confidentiality of Personal Information

Access to and use of password protected and/or secure areas of the Site is restricted to authorized persons only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution. You are responsible for maintaining the confidentiality of your personal information, including your Account Credentials, and for restricting access to your computer to prevent unauthorized access to the Site. You agree to accept responsibility for all redemption and other activities that occur under your AIR Account. You should take all necessary steps to ensure that your Account Credentials are kept confidential and secure and should inform us immediately if you have any reason to believe that your Account Credentials have become known to anyone else, or if they are being, or are likely to be, used in an unauthorized manner.

13. Refunds and AIR SP Return Policy

13.1. Pending AIR SP.

(a) When you pay for a Product using cryptocurrency, the corresponding AIR SP earned from that transaction will be credited to your Wallet immediately.

(b) When you pay for a Product using a credit card, the AIR SP earned will appear in your Wallet as “Pending AIR SP.” Pending AIR SP will automatically convert to usable AIR SP thirty (30) calendar days after the Purchase date, or on the actual travel/service date for travel-related Products once that functionality is launched, provided the Purchase has not been cancelled or refunded.

13.2. Refund Eligibility.

(a) Refunds are available only for Products that clearly state a refundable status at the time of Purchase or as otherwise required by applicable law.

(b) To process any refund request, we may require you to complete KYC verification in accordance with our AML/KYC Policy.

13.3. Crypto Refund Mechanics.

(a) All refunds of Purchases originally paid in cryptocurrency will be made only in USDC (USD Coin) to the blockchain address from which payment originated, unless we agree otherwise in writing.

(b) The USDC refund amount will equal the USD value at the time of the original Purchase, not the value at the time of refund.

13.4. Return of AIR SP.

(a) Any return is conditioned on the transfer back to us of the proportionate (value of return relative to Purchase) quantity of AIR SP earned by you from the original Purchase, including any Pending AIR SP that has since converted. 

(b) If the Site does not support transfer of AIR SP at the time of refund, then the condition provided in Section 13.4(a) shall not apply, in which case we will automatically (i) process your refund in-full and (ii) deduct from your Wallet the full amount of AIR SP earned from the original Purchase, including any Pending AIR SP that has since converted. 

13.5. Additional Terms. All other provisions of these Terms, including limitations of liability, remain in full force and effect and apply to any refund processed under this Section 13.